Refund Policy

Effective: October 6, 2026

How to request a refund

Payments are processed by Polar, our Merchant of Record, which also handles refunds, receipts and billing questions directly.

1. Reply to your order confirmation email, or write to support@polar.sh with your purchase email and "Tube Basket refund request".
2. Polar refunds the original payment method. Depending on your bank, it may take 5–10 business days to appear.
3. If Polar does not respond or the refund is delayed, let us know at tubebasket.help@gmail.com.

After a refund

• Your license key is revoked automatically, and the extension returns to the free plan at its next check (within 7 days).
• Your saved videos, pins and notes are never deleted. Only adding new items beyond the free limits is paused.

After 14 days

If a feature does not work as described and we cannot fix it, we will still consider a refund regardless of timing.

Fair use

The no-questions-asked refund applies once per customer. Repeated purchase-and-refund cycles, refunds requested after sharing the key with others, or orders flagged as fraudulent by our payment partner may be declined. Your statutory consumer rights (such as the EU right of withdrawal) are not affected by this policy.